Terms of Service

Welcome to movescool (“we,” “our,” “the Company,” or “this website”). Before accessing or using this website, please read the following Terms of Service carefully. These Terms apply to all visitors, users, and customers who browse, access, or make purchases through this website. By using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please stop using the website immediately.

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Company & Brand Information

movescool is an online retail brand providing products and services to users located within the United States. All product listings, order processing, customer service, and after-sales support are managed by us.

If you have any questions regarding the website or these Terms, you may contact us at:
service@movescool.com
We will respond within 24 hours.

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Website Use & User Obligations

By using this website, you represent and warrant that:

• You are of legal age (generally 18 years or older) or are using the site under the supervision of a legal guardian.

• You will not use the website for any illegal or unauthorized purposes.

• You will not interfere with, disrupt, or attempt to gain unauthorized access to the website's servers, systems, or security features.

• You will not submit fraudulent information, create false orders, or misuse any website features.

• You will not copy, alter, abuse, or attempt to reverse-engineer any part of the website.

We reserve the right to suspend or refuse service to any user who violates these Terms.

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Product Information & Order Policy

We strive to ensure that all product descriptions are accurate. However, due to variations in lighting, display settings, photography, and manual measurement, product appearance, color, or sizing may vary slightly. The physical product shall prevail.

By placing an order, you agree to:

• Provide accurate and complete shipping and contact information.

• Pay the full amount due (including shipping fees, if applicable).

• Understand that product availability may change and certain orders may not be fulfilled.

• Acknowledge that certain addresses (e.g., P.O. Boxes) may not be eligible for delivery, and we may require address updates or cancel the order.

Upon submitting your order, you will receive a confirmation email followed by a shipping notification with a tracking number.

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Shipping Policy (U.S. Only)

movescool currently ships only within the United States.

Order processing typically requires 1–3 business days, and shipping times vary depending on the carrier and method, generally 7–15 business days. The full delivery window is approximately 8–18 business days.

All sensitive payment information is submitted through SSL-encrypted secure checkout pages and is never stored in plain text.

Shipping delays may occur due to weather, holidays, carrier issues, or inventory fluctuations.

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Pricing, Taxes & Payments

All product prices shown on this website are final, tax-inclusive prices.

For orders shipped within the United States, any applicable import duties or customs taxes (if they arise) will be paid by movescool. Customers are responsible only for shipping fees (if applicable) during checkout.

We accept major online payment methods. Payments are processed through certified third-party payment providers, and we do not store full credit card numbers.

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Return, Exchange & Refund Policy (30 Days)

All customers are entitled to a 30-day return window, starting from the date of delivery.

You must contact us before returning any items to obtain a unique return address and RMA authorization. Unauthorized returns may not be processed.

Returned items must be in new or lightly used condition, unwashed, free from significant wear or damage, and must include all accessories and gifts.

Return shipping costs follow a responsibility-based structure:

• Our responsibility (defects, wrong item, shipping damage, etc.):
  movescool covers the return shipping (via prepaid label or reimbursement).

• Customer responsibility (wrong size ordered, preference changes, non-quality color variance, etc.):
  Customer pays return shipping.

Eligible returns will be refunded upon receipt of the goods, and the refund will be credited to your account within 7 business days. No return fee or relisting fee will be charged.

For full details, see our “Return & Refund Policy” page.

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Privacy & Data Protection

We comply with applicable U.S. privacy laws, including CCPA, CalOPPA, and FTC regulations.

We commit to the following:

• We do not sell users’ personal information.

• We do not use your personal data or images for advertising without your consent.

• We do not collect personal information for the primary purpose of selling or transferring data.

• SSL encryption is used to protect sensitive payment information.

• Personal data is collected only for order fulfillment, customer support, website improvement, and consent-based marketing.

• Users have rights to access, correct, delete, or withdraw consent regarding their personal information.

For full details, see our “Privacy Policy” page.

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Intellectual Property

All content on this website—including text, graphics, logos, images, icons, software, and design elements—is the property of movescool or its licensors and is protected by U.S. and international copyright laws.

You may not copy, reproduce, resell, distribute, modify, or create derivative works without express written permission.

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Third-Party Services & Links

This website may contain links to third-party services (such as payment processors or tracking services). We are not responsible for the content, security, or practices of these external sites. Users visit third-party websites at their own risk.

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Limitation of Liability

To the fullest extent permitted by U.S. law:

• movescool is not liable for indirect, incidental, punitive, or consequential damages resulting from the use of this website or its products.

• We are not responsible for losses resulting from incorrect address information, unauthorized returns, carrier delays, or misuse of products.

• We are not liable for delays caused by force majeure events (weather, customs, carrier disruptions, natural disasters, system outages, etc.).

• Website content is provided on an “as-is” basis. We reserve the right to correct errors or inaccuracies without prior notice.

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Modifications to These Terms

We may update or revise these Terms at any time based on legal requirements or business needs. The latest version will be posted on this page and becomes effective immediately. Continued use of the website constitutes acceptance of the updated Terms.

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Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States and applicable state laws, without regard to conflict-of-law principles.

If a dispute arises, both parties shall attempt to resolve it amicably. If unresolved, the dispute shall be submitted to a competent court within the United States.

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If you have any queries, Please contact with phone, email. We will reply soon.