FAQs

Do I need to register before placing an order?

You can place an order without registering, but for the convenience of tracking your order information, we recommend you to register an account.

What if I forget my login password?

Don’t worry! If you forget your password, just click “Forgot your password?” link on the “Login” page and input your email, then you will receive a password reset email .

What if I cannot login to my account?

Check your login details carefully. Please make sure that the email address is the same one you used for registration and the password is correct. And ensure that your web browser accepts cookies. If you are still not able to access your account, please contact us to solve your problems.

PRODUCTS
How to choose the Hat sizes?

We do recommend you take a careful look at the size chart on each product’s page and refer to the detailed measurements to get a suitable size, because sizes vary among our items.

Can I remove item from the shopping cart?

Yes, if the order is not placed, you can remove. But once you have placed the order, you can’t delete any item any more.

When Will My Order Ship?

Orders are usually processed and shipped within 1-3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship from different fulfillment centers based on your location. Average shipping time is about 7 to 15 working days. 

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.

What Is Your Return Policy?

If you encounter any issues with your order (such as product defects, order errors, or order damage), please contact us within 30 days of receiving your order. We will be happy to assist you and review your application. If approved, we will send you a return description and process. Please do not return any items until the review is complete. Our customer service team will review your application and send follow-up instructions.

Is my Privacy and Personal Information Secure On Your Website?

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information below.

What payment methods do you accept?

We accept VISA, MasterCard, American Express, Diners Club, Discover, Giropay, JCB, Maestro, UnionPay, Apple Pay, Cash App, Google Pay, Afterpay, EPS, Bancontact, Stripe Link. All payments are processed securely through encrypted systems, and your card information is not stored on our servers.

If you have any other questions please contact us:

Working Time : Mon - Fri 08:00-17:00(UTC+8)

On the business day, we will back to you within 24 hours